Frequently asked questions

Why should I work with Jiga?

Jiga is all about getting the right custom parts in a fast and painless way, even if you have something complex to make. Jiga makes your experience as smooth and fast as possible in various ways, from fast, professional suppliers, to ease of use and communication, logistics handling, and more.

How are you different from other companies?

Jiga facilitates your relationship with suppliers. With Jiga, you can communicate and get professional feedback directly from suppliers, figure things out with them and work with the same suppliers for the long term. That way, you can work with the specific suppliers that match your needs for the long term.

Is it generally more expensive to work with Jiga?

Absolutely not. Suppliers on Jiga provide great prices since they’re incentivized to compete to earn more jobs and clients.

How do you keep my files safe and secure?

We work with a network of only highly trusted manufacturers – we have strict NDA agreements with each member in our network and we’re able to sign an NDA with customers who request to do so. Your files will be visible only to the specific manufacturers who are intended to work on your project. Additionally, we maintain a high level of security standards and file encryption.

How does Jiga protect me as a buyer?

Our escrow service will protect you from paying without getting your parts, while we constantly validate suppliers and share information about their past performance. If there is an issue, our support team is here help.

Can I re-order from specific manufacturers I was happy with?

Yes. You can pick re-order from the same supplier that you previously worked with.

Can I get feedback on my order before I complete it?

Yes. You can contact the supplier directly and get professional feedback using Jiga’s chat function. 

What if there’s a mistake or if I need to make changes to my parts?

We know. Mistakes happen. That’s part of life!

If there’s a mistake, drop an email to [email protected] with the details. If you made a mistake, we’ll help you to come up with a solution. If the mistake is on our side, we’ll make up for it.

Use Jiga for free

No credit card needed