Frequently asked questions
What differentiates Jiga from other companies?
Jiga matches you directly with highly vetted manufacturers via a collaborative platform that supports complex communication.
You get feedback directly from suppliers, and build lasting partnerships by leveraging OUR transparency. This enables us to provide better, more sustainable prices that stay attractive on mass production so you can build a real supply chain.
Do I have to a pay monthly fee to subscribe to the service?
How can Jiga save me time and reduce costs?
Sourcing custom parts requires significant collaboration and data management during quoting, ordering, and communication. By adding automation, standardization, and additional competition, companies spend less time on admin work, and get better lead times and prices.
Is it generally more expensive to source from Jiga suppliers?
Quite the opposite! Our customers see significant cost savings (sometimes 45% or more!). This is because of the improved terms we get you by leveraging volumes, and the competitive online environment.
How do you keep my files safe and secure?
We work with a network of highly trusted manufacturers and have strict NDA agreements signed with each of them. Specific NDAs can also be requested by you as needed. Your files will be visible to suppliers only when you actively send quote requests to them. Jiga also maintains strict security standards and file encryption.
How does Jiga protect me as a buyer?
Our escrow service protects you from paying until you’ve received your parts, while we constantly validate suppliers and share information about their past performance. If there is an issue, our support team is here help.
Can I re-order from specific manufacturers I was happy with?
Yes. You always have the freedom to choose which supplier to work with on every order.
Can I get feedback on my order before I complete it?
Yes. You can contact the supplier directly and get professional feedback (DFM, logistics…) using Jiga’s messaging platform before sending a quote/order request.
What if there’s a mistake or if I need to make changes to my parts?
We know. Mistakes happen. That’s part of life!
Issues with any orders through Jiga can usually be resolved directly with the supplier through our quote and order revision control feature. For anything else, our ops team is ready to jump in and assist at any time.